FAQs

 

Where is MTD Event Decor Located?

MTD Event Decor is located in Charlotte, NC. We’re currently able to service events within a 40 mile radius of Charlotte, NC. Events that exceed a 50 mile radius will require approval from our representatives and will include travel fees.

A travel fee will be added for large events where a truck or large vehicle is required to transport decorations.

How do I book an event with MTD Event Decor?

MTD Event Decor requires all inquires to be submitted via email. When submitting your request, please include the following information.

  • Name

  • Contact Information (Phone)

  • Event Date & Time

  • Service Request (Balloon Decor, Backdrops, or Custom Balloon Decorations)

Please allow 24-48 hours for your request to be processed. An MTD Event Decor Representative will contact you via telephone to schedule a consultation. During this time we will review your inquiry and provide an estimate for your event.

What is a “normal” budget for decorations?

There is no normal budget for decorations. Every event is different. Decorations depend on the several factors. Once your inquiry has been submitted, a MTD Event Decor Representative will discuss pricing and estimates.

How soon do I need to book your services?

As soon as possible! Clients book our services 2-4 months in advance. Even if you’re uncertain about the exact design plan, it’s best to inquire about the deposit to secure your date and time.

Can I keep the decorations?

Unless otherwise stated, ALL of the decorations we provide are being offered as rentals (including centerpieces). When the event is over, we will come to collect ALL of our decorations.

Exceptions to this include balloons, personalized decoration i.e, any decoration with the clients name or event date. This information will be reviewed during your consultation.

MTD Event Decor offers the option to purchase specific decorations to keep. Pricing and availability can be reviewed during your consultation.

What are MTD Event Decor’s acceptable forms of payment?

MTD Event Decor accepts VISA, Mastercard, Apple Pay and Paypal. We do not accept Cash App.

A 40% deposit is due at the time of booking to secure the date/time. The remaining balance is due one week prior to the event.

What happens if I need to cancel/reschedule my event?

In the event that you need to reschedule your event, we will work with you to reschedule your event on an available date. We require you to consult with us at least one week prior to the event, if you need to reschedule. Requests to reschedule less than one week prior to the event, will result in a 10% service charge.

In the event you need to cancel, we require that you consult with us at least two weeks prior to the event. Requests to cancel services less than two weeks prior to the event, will result in additional services fees based on where we’re at in the decoration process. All deposits are non-refundable.